Benefits of creating tickets for you

A lunch, group menu or event at Christmas. As a restaurant you can sell different types of reservations or 'products'. You can visualize and promote these different products with tickets. Through your own website you will stimulate your guests to book directly. This saves calling and multiple e-mails going back and forth. Tickets are visually, informatively and easily shareable via your own website, newsletter or social media. With well-set tickets you have the perfect promotion tool for your lunch, group package or holiday menu!

Example of a ticket: The 5 course game menu at Tante Kee

Tickets can be set up with and without down payment. However with deposits you avoid costly no-shows and late cancellations. An online transaction also enhances the feeling of a special restaurant experience.

Some examples

Before you start

Connect to Mollie and start testing in Test mode

  1. Connect via Mollie. Just like gift vouchers, you collect the proceeds of tickets in your own Mollie account. No Mollie account yet? Sign up here.
  2. Test mode. Have you paired Mollie and created your first ticket? Before you go live, you can test buying and refunding tickets in Test mode. Do not forget to switch off Test mode afterwards! The Test mode can be found under Settings > Setup
  3. Payment methods. In the Tickets app settings you can choose per payment method if you want to pay the transaction fees yourself or if your guests should pay for them.

Your guests can choose from the different payment methods that you enabled

Creating tickets

New ticket. Go to Products > Tickets and click Add ticket
at the bottom left of the page. Choose a title for your ticket and click Save.

Visual. This is your chance to shine! Upload a beautiful image to persuade your guests. We recommend using a landscape image of 1200 x 800 pixels. Use to keep the image size to a minimum (without loss of quality).

Ticket title. Choose a title for your ticket (note: this can be done in two languages)

Ticket description. Explain what guests can expect when they book and what is unique about the ticket (please note: this can be done in two languages). Use bold, italic and lists to make your menus attractive or to make an offer pop out.

Date / Shifts.

  1. Always. If your ticket can always be booked, for example a group menu, leave the setting at Always.
  2. Link regular shifts. Do you want to set a ticket for a fixed day of the week, for example a fixed weekend menu on Friday and Saturday? Then click on Specific shifts. An overview of your regular shifts will now appear. Link regular shifts by clicking on the shifts in the overview (the shifts you select become blue). A ticket can be linked to multiple exceptions and shifts.
  3. Link specific shifts. Do you want to set a ticket for a specific day or period, for example for Christmas? Then first make an exception under Settings > Shifts. More information about creating exceptions and shifts can be found in the Opening hours guide. Then click on drop-down where Regular is now. A menu will then appear in which you can open the various exceptions. Once you have selected the correct exception, you can then select the correct shift by clicking on it in the column (the shifts you select will turn blue).

A ticket can be linked to multiple exceptions and shifts

Group size

  1. All group sizes. If the ticket should allow for all group sizes, leave the setting on All group sizes.
  2. Specific number. If the ticket has to be bookable from or up to a certain number of people, for example for group arrangements, choose Specific number and fill in the minimum and maximum.

Area. By default, a ticket is booked in all areas. Do you have a chef's table, bar arrangement or special room for groups? Then link your ticket to a specific neighborhood.

Down payments & refunds

The next step is to set the down payment. This can be a down payment, the full amount (with or without a discount) or a ticket without a down payment.

Full price. Do you want to promote an offer with a discount? Enter the original amount at ‘Original price’, for example € 50. Then enter the amount with a discount at ‘Price’. For example € 40. In the widget, this will be displayed as €40 €50..

Example of a lunch deal with a discount at Ron Gastrobar

No interest in giving a discount? Then fill in only ‘Price’. ‘Original price’ can be left empty.

Deposit. Only want to set a deposit? Enter the full amount of the menu at ‘Price’. At ‘Deposit’, enter the amount that needs to be paid.

Ticket without deposit. Leave the fields at € 0. The ticket will now be published without a deposit. Guests are able to then skip the payment methods at the time of booking.

Refund period. Set a period until when it is possible for guests to cancel the reservation free of charge. When cancelled the amount of the deposit is automatically refunded back to their account. The refund period is shown as standard in the ticket under Ticket info.

Publishing tickets

Active. When you have finished setting up the ticket you can make it available by setting the ticket to ‘Active’. The ticket can now be found in the reservation widget.

Recommended. Want to attract more attention towards the ticket on your website? Then choose ‘Recommended’. The ticket is now highlighted on the home screen of the widget. This increases the conversion rate of your website!

Recommended tickets are highlighted on the home screen of the widget

Ticket url. Use this URL to link the ticket to social media and your newsletter. When guests click this link, they land directly on your website and the widget opens the selected ticket.

Friend url. Do you not want to show a ticket on your website, but make it bookable for a certain group of people? Do not put the ticket on ‘Active’ and share the Friend url exclusively via your own WhatsApp group, newsletter or social channels.

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