💡 Important: this Help Center article is about Lightspeed L-series! Make sure you have the right version.
Are you using the Formitable Lightspeed POS integration? We tell you how to check-in your reservations to work more efficiently and get to know your loyal customers even better.
Choose one way to check-in your reservations - either in Formitable or otherwise in Lightspeed. Working half in Formitable and half in Lightspeed is asking for technical problems. Use one of the two - whatever works best for you and your staff.
📌 Do you need help setting up the Lightspeed integration? Find a detailed explanation how to do it here.
💡 Before a reservation is checked-in, you can freely move the reservation in Formitable. After a reservation is checked-in you can only move it to a different table in Lightspeed.
❗ If you check-in reservations in Lightspeed, pre-payments and gift vouchers will only appear as notes in the reservation but will not be deducted from the final bill. Technically this is unfortunately only possible if you check-in from Formitable.
Checking in reservations in Formitable
You check-in a reservation in Formitable, in the overview.
We will create an order in Lightspeed on the corresponding table for you.
Tickets, gift vouchers, and pre-payments will automatically be processed in the receipt.
After you check-out the table in Lightspeed, the receipt is saved in Formitable.
Click on the reservation in Formitable and then on the little paper plane icon to see the receipt.
Checking in reservations in Lightspeed
You open a table in Lightspeed.
Lightspeed looks for a reservation in Formitable within the match deviation time.
If a reservation is found, then the reservation is checked-in in Formitable as well.
After you check-out the table in Lightspeed, the receipt is saved in Formitable.
Click on the reservation in Formitable and then on the little paper plane icon to see the receipt.
What's next?
Do you also offer Takeaway via Formitable? You can also fully integrate your takeaway orders with Lightspeed.