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SO Connect: Collect better reviews to boost your rankings
SO Connect: Collect better reviews to boost your rankings
Connect with SO Connect, get feedback from guests and automatically ask them to leave reviews on the big social and review platforms
Operations avatar
Written by Operations
Updated over a week ago

Boost your restaurant's online ranking on Google, TripAdvisor/TheFork, and many more platforms with SO Connect Review Management. With the integration between SO Connect and Formitable, you can automatically ask guests to leave reviews on the big social and review platforms.

Features

  • Boost your restaurant's online ranking on Google, TripAdvisor/TheFork, and many more.

  • Replace the Formitable feedback email with the SO Connect feedback request email.

  • Guests are asked for initial feedback by email to separate positive and negative reactions.

  • Negative feedback is kept internally. Reply to unsatisfied diners to improve the experience.

  • Automatically invite delighted diners to write reviews on their favorite websites like Google, TripAdvisor/TheFork, and many more.

How to integrate SO Connect with Formitable

In Formitable, go to Apps and install the SO Connect Review Management app.

Then follow the steps in the video instruction. In this video you learn in less than a minute:

  • How to set up a new campaign in the SO Connect Review Manager for your restaurant

  • Select the review platform that is most relevant for you

  • How to add the SO Connect campaign key to your restaurant in Formitable

A step-by-step guide to use SO Connect with Formitable

  • Log in on SO Connect dashboard

  • In the menu on the left tap Reviews > Review request

  • Tap Create new campaign

  • Choose your venue and tap Next 

  • Select the platform that you wish to receive your positive reviews on

  • Select where you want to redirect the negative feedback to

  • Enter the email address you want to receive all the feedback on and tap Next

  • Customize the email that will be sent to your guests by changing the header image, (it is not possible to customize the text) and tap Next

  • Select the option Send to Formitable visitors and tap Next

  • Check the total overview of your campaign and tap Start Campaign

  • Copy the Campaign Key

  • Log in on Formitable and go to Apps

  • Search in your apps for SO Connect and tap Settings

  • Paste the Campaign Key and tap Save settings

  • Your SO Connect review campaign will start automatically

📌 Tip: Prevent that guests get 2 feedback mails. After you have successfully installed the SO Connect app, go to Insights > Reviews > Settings and disable the Formitable Feedback mail.

Reviews

"We have received a lot more reviews, one of the things SO Connect helps us with. Our TripAdvisor ranking improved, and we are now able to reach our guests easily"
Mario Uva - Mr. Crab

"The most consistent advantage that SO Connect brought us is the increased number of return visits recorded."
Gabriël van Meerwijk - Hollywood Café De Kuip

About SO Connect

Love them or hate them, online reviews are the key to your restaurant's success. SO Connect saves you time in managing and responding to guest reviews on different social platforms. Score better than your competitors with deliberate review management and automated review requests.
More info: https://soconnect.com/review-management.

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