Are you using the Formitable Lightspeed POS integration? We tell you how to check-in your reservations to work more efficiently and get to know your loyal customers even better.

Choose one way to check-in your reservations - either in Formitable or otherwise in Lightspeed. Working half in Formitable and half in Lightspeed is asking for technical problems. Use one of the two - whatever works best for you and your staff.

📌 Do you need help setting up the Lightspeed integration? Find a detailed explanation how to do it here.

💡 Before a reservation is checked-in, you can freely move the reservation in Formitable. After a reservation is checked-in you can only move it to a different table in Lightspeed.

❗ If you check-in reservations in Lightspeed, pre-payments and gift vouchers will only appear as notes in the reservation but will not be deducted from the final bill. Technically this is unfortunately only possible if you check-in from Formitable.

Checking in reservations in Formitable

  • You check-in a reservation in Formitable, in the overview.
  • We will create an order in Lightspeed on the corresponding table for you.
  • Tickets, gift vouchers, and pre-payments will automatically be processed in the receipt.
  • After you check-out the table in Lightspeed, the receipt is saved in Formitable.
  • Click on the reservation in Formitable and then on the little paper plane icon to see the receipt.

Checking in reservations in Lightspeed

  • You open a table in Lightspeed.
  • Lightspeed looks for a reservation in Formitable within the match deviation time.
  • If a reservation is found, then the reservation is checked-in in Formitable as well.
  • After you check-out the table in Lightspeed, the receipt is saved in Formitable.
  • Click on the reservation in Formitable and then on the little paper plane icon to see the receipt.

What's next?

Did this answer your question?