Of course, you want to keep a clear overview of all outstanding gift vouchers. Within your gift voucher overview, you can easily see the status of your vouchers; is a voucher redeemed, still open, or already expired? And sometimes you might want to extend the expiration date of one or more vouchers.

View the status of your gift vouchers

A gift voucher can either be open, redeemed, or expired. Within the overview of your gift vouchers, you can see the status of your vouchers in the blink of an eye.

  1. Go to Insights > Gift vouchers

  2. View under 'Status' which vouchers are still open, already redeemed or expired

Filter on one specific status

Do you only want to view, for example, all expired gift vouchers? You can then easily filter on one specific status.

  1. Go to Insights > Gift vouchers

  2. Click on the drop-down menu at the top left

  3. Select a status

View the status of one specific gift voucher

Do you want to quickly view the status of one specific voucher? You can look up a voucher via the search bar in your gift voucher overview.

  1. Go to Insights > Gift vouchers

  2. In the search bar at the top, fill in the full code or Order UID

  3. Click Enter

Export your gift vouchers

You can also export all vouchers as an Excel file and view the status of your vouchers in the export.

  1. Go to Insights > Gift vouchers

  2. Click on the three dots at the top right

  3. Click on 'Export all vouchers'

Extend the expiration date of a gift voucher

Sometimes guests weren't able to redeem a gift voucher within the given timeframe. You can then choose to extend the expiration date. Of course, it's always up to you if you decide to do so or not.

  1. Go to Insights > Gift vouchers

  2. Look up the voucher you want to extend via one of the methods as described above

  3. Open the voucher by clicking on it

  4. Scroll down to 'Expiration date' and set a new date

Connect gift voucher data to your administration

You receive the proceeds from gift vouchers directly in your Mollie or Stripe account. To keep your administration up to date and organized you can match transactions of Formitable and Mollie or Formitable and Stripe.

  1. Export your gift vouchers as an Excel file

  2. Column G displays the status of a voucher. You want to match these to transactions in Mollie or Stripe in order to correctly process them in your administration.

  3. To match the transactions of Formitable and Mollie or Formitable and Stripe, you can use the Mollie or Stripe Payment ID. This can be found in both the export file of Formitable (Column I) and the export of Mollie or Stripe.


What's next?

Did this answer your question?