FAQ

Encountering a problem? Answers to frequently asked questions

21 articles

Written by Kelly, Lucas Schakel, Marlon and 1 other

How do I create online availability and set up Shifts?

Link Shifts to Tickets in 6 steps

Written by Kelly. Updated over a week ago

Template for a privacy statement

Follow these steps to put a privacy statement on your website about how guest data is handled.

Written by Lucas Schakel. Updated over a week ago

How can I send a payment link to a guest?

Create a booking option and easily add a payment link that enables guests to confirm their booking within the timeframe that you set.

Written by Marlon. Updated over a week ago

How do I close a timeslot?

Easily close time slots via Pacing Limits

Written by Kelly. Updated over a week ago

How can I change my reservation hours?

Easily change your reservation hours within your Shifts

Written by Kelly. Updated over a week ago

How does Reserve with Google work and how does it affect my tickets?

Let guests reserve a table at your restaurant straight from the Google Search results

Written by Melinda. Updated over a week ago

How can I close a Shift for a specific day?

You can easily delete a Shift in the weekview of your Shifts

Written by Kelly. Updated over a week ago

I have closed some time slots, why are guests still able to book?

Your Shifts ignore your Pacing Limits

Written by Kelly. Updated over a week ago

How can I show guests in which area they make a reservation?

Within your Shifts, you can choose whether you want to display the area when guests make a booking

Written by Kelly. Updated over a week ago

Why is there no availability on Google for my restaurant?

Only availability of the upcoming 90 days is taken into account via Google

Written by Kelly. Updated over a week ago

Can I use Formitable in other languages?

You can choose the preferred language per user

Written by Kelly. Updated over a week ago

How can I pin a Ticket to my Widget so it's always shown?

Highlight this Ticket and it will pop up instantly

Written by Kelly. Updated over a week ago

How can I make changes to my Widget?

You can adjust your Widget settings via the Configuration Page

Written by Kelly. Updated over a week ago

What is a Default Ticket and how can I change this Ticket?

When you work with a Default Ticket guests can make a reservation without having to select a Ticket

Written by Kelly. Updated over a week ago

Can I receive an email notification when guests make a reservation or place an order?

Receive an email when guests make a (last-minute) reservation, order takeaway, write a review, send you a message, or cancel their booking

Written by Kelly. Updated over a week ago

Can I resend a gift voucher?

Our Support team can do this for you

Written by Kelly. Updated over a week ago

Guests cannot redeem their gift voucher? How is that possible?

Check the validation and status of the gift voucher

Written by Kelly. Updated over a week ago

Can I create discount codes/gift vouchers myself?

You can create Promotion Codes that are unique for your restaurant

Written by Kelly. Updated over a week ago

Lightspeed L-series: Why do I get a 500 notification when I want to link with Formitable?

This usually means that there is no connection yet between Lightspeed L-series and Formitable

Written by Kelly. Updated over a week ago

Can I measure conversion and traffic from Formitable?

You can measure your conversion via Google Analytics

Written by Kelly. Updated over a week ago

How can I sell a takeaway special on a specific date?

Via Product Exceptions, you can sell takeaway specials with different pickup and delivery times than your normal takeaway

Written by Kelly. Updated over a week ago