FAQ
Encountering a problem? Answers to frequently asked questions
21 articles

+1Written by Kelly, Lucas Schakel, Marlon and 1 other



How do I create online availability and set up Shifts?
Link Shifts to Tickets in 6 steps
Written by Kelly. Updated over a week ago
Template for a privacy statement
Follow these steps to put a privacy statement on your website about how guest data is handled.
Written by Lucas Schakel. Updated over a week ago
How can I send a payment link to a guest?
Create a booking option and easily add a payment link that enables guests to confirm their booking within the timeframe that you set.
Written by Marlon. Updated over a week ago
How do I close a timeslot?
Easily close time slots via Pacing Limits
Written by Kelly. Updated over a week ago
How can I change my reservation hours?
Easily change your reservation hours within your Shifts
Written by Kelly. Updated over a week ago
How does Reserve with Google work and how does it affect my tickets?
Let guests reserve a table at your restaurant straight from the Google Search results
Written by Melinda. Updated over a week ago
How can I close a Shift for a specific day?
You can easily delete a Shift in the weekview of your Shifts
Written by Kelly. Updated over a week ago
I have closed some time slots, why are guests still able to book?
Your Shifts ignore your Pacing Limits
Written by Kelly. Updated over a week ago
How can I show guests in which area they make a reservation?
Within your Shifts, you can choose whether you want to display the area when guests make a booking
Written by Kelly. Updated over a week ago
Why is there no availability on Google for my restaurant?
Only availability of the upcoming 90 days is taken into account via Google
Written by Kelly. Updated over a week ago
Can I use Formitable in other languages?
You can choose the preferred language per user
Written by Kelly. Updated over a week ago
How can I pin a Ticket to my Widget so it's always shown?
Highlight this Ticket and it will pop up instantly
Written by Kelly. Updated over a week ago
How can I make changes to my Widget?
You can adjust your Widget settings via the Configuration Page
Written by Kelly. Updated over a week ago
What is a Default Ticket and how can I change this Ticket?
When you work with a Default Ticket guests can make a reservation without having to select a Ticket
Written by Kelly. Updated over a week ago
Can I receive an email notification when guests make a reservation or place an order?
Receive an email when guests make a (last-minute) reservation, order takeaway, write a review, send you a message, or cancel their booking
Written by Kelly. Updated over a week ago
Can I resend a gift voucher?
Our Support team can do this for you
Written by Kelly. Updated over a week ago
Guests cannot redeem their gift voucher? How is that possible?
Check the validation and status of the gift voucher
Written by Kelly. Updated over a week ago
Can I create discount codes/gift vouchers myself?
You can create Promotion Codes that are unique for your restaurant
Written by Kelly. Updated over a week ago
Lightspeed L-series: Why do I get a 500 notification when I want to link with Formitable?
This usually means that there is no connection yet between Lightspeed L-series and Formitable
Written by Kelly. Updated over a week ago
Can I measure conversion and traffic from Formitable?
You can measure your conversion via Google Analytics
Written by Kelly. Updated over a week ago
How can I sell a takeaway special on a specific date?
Via Product Exceptions, you can sell takeaway specials with different pickup and delivery times than your normal takeaway
Written by Kelly. Updated over a week ago