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FAQ

Encountering a problem? Answers to frequently asked questions

21 articles
Kelly avatarLucas Schakel avatarMarlon avatar+1
Written by Kelly, Lucas Schakel, Marlon and 1 other

How do I create online availability and set up Shifts?

Link Shifts to Tickets in 6 steps
Kelly avatar
Written by Kelly. Updated over a week ago

Template for a privacy statement

Follow these steps to put a privacy statement on your website about how guest data is handled.
Lucas Schakel avatar
Written by Lucas Schakel. Updated over a week ago

How can I send a payment link to a guest?

Create a booking option and easily add a payment link that enables guests to confirm their booking within the timeframe that you set.
Marlon avatar
Written by Marlon. Updated over a week ago

How do I close a timeslot?

Easily close time slots via Pacing Limits
Kelly avatar
Written by Kelly. Updated over a week ago

How can I change my reservation hours?

Easily change your reservation hours within your Shifts
Kelly avatar
Written by Kelly. Updated over a week ago

How does Reserve with Google work and how does it affect my tickets?

Let guests reserve a table at your restaurant straight from the Google Search results
Melinda avatar
Written by Melinda. Updated over a week ago

How can I close a Shift for a specific day?

You can easily delete a Shift in the weekview of your Shifts
Kelly avatar
Written by Kelly. Updated over a week ago

I have closed some time slots, why are guests still able to book?

Your Shifts ignore your Pacing Limits
Kelly avatar
Written by Kelly. Updated over a week ago

How can I show guests in which area they make a reservation?

Within your Shifts, you can choose whether you want to display the area when guests make a booking
Kelly avatar
Written by Kelly. Updated over a week ago

Why is there no availability on Google for my restaurant?

Only availability of the upcoming 90 days is taken into account via Google
Kelly avatar
Written by Kelly. Updated over a week ago

Can I use Formitable in other languages?

You can choose the preferred language per user
Kelly avatar
Written by Kelly. Updated over a week ago

How can I pin a Ticket to my Widget so it's always shown?

Highlight this Ticket and it will pop up instantly
Kelly avatar
Written by Kelly. Updated over a week ago

How can I make changes to my Widget?

You can adjust your Widget settings via the Configuration Page
Kelly avatar
Written by Kelly. Updated over a week ago

What is a Default Ticket and how can I change this Ticket?

When you work with a Default Ticket guests can make a reservation without having to select a Ticket
Kelly avatar
Written by Kelly. Updated over a week ago

Can I receive an email notification when guests make a reservation or place an order?

Receive an email when guests make a (last-minute) reservation, order takeaway, write a review, send you a message, or cancel their booking
Kelly avatar
Written by Kelly. Updated over a week ago

Can I resend a gift voucher?

Our Support team can do this for you
Kelly avatar
Written by Kelly. Updated over a week ago

Guests cannot redeem their gift voucher? How is that possible?

Check the validation and status of the gift voucher
Kelly avatar
Written by Kelly. Updated over a week ago

Can I create discount codes/gift vouchers myself?

You can create Promotion Codes that are unique for your restaurant
Kelly avatar
Written by Kelly. Updated over a week ago

Lightspeed L-series: Why do I get a 500 notification when I want to link with Formitable?

This usually means that there is no connection yet between Lightspeed L-series and Formitable
Kelly avatar
Written by Kelly. Updated over a week ago

Can I measure conversion and traffic from Formitable?

You can measure your conversion via Google Analytics
Kelly avatar
Written by Kelly. Updated over a week ago

How can I sell a takeaway special on a specific date?

Via Product Exceptions, you can sell takeaway specials with different pickup and delivery times than your normal takeaway
Kelly avatar
Written by Kelly. Updated over a week ago