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Troubleshooting / FAQ
Troubleshooting / FAQ
Encountering a problem? Answers to frequently asked questions
12 articles in this collection
Written by
Raymond Wilders,
Jean-Marie Leufkens,
and
Joep van Meyel
Account
Solving login problems
Unable to log into Formitable? Two ways to solve login problems immediately yourself
Written by
Joep van Meyel
Updated over a week ago
Widget
Why does the widget not show up?
Don't forget to put the widget 'online' in Formitable
Written by
Joep van Meyel
Updated over a week ago
Change the language of the widget
Adjust the language of the widget by changing the widget code on your website. The language is determined by the 'data-language' tag
Written by
Jean-Marie Leufkens
Updated over a week ago
Remove double tickets from widget
How to remove similar or identical menus and experiences from the widget, in case you created a duplicate by accident
Written by
Jean-Marie Leufkens
Updated over a week ago
My links / buttons / options are not working
If the links for your tickets, shifts, options or campaigns are not working properly, you need to adjust your website URL in Formitable
Written by
Jean-Marie Leufkens
Updated over a week ago
Reservations / availability
Why is it not possible to reserve on day X at time Y?
Fix your online availability by controlling your pacing limits, shift seating limits, area limits and your restaurant settings
Written by
Jean-Marie Leufkens
Updated over a week ago
Cancel multiple reservations and send messages
Cancel your reservations in one go and send a custom message to guests
Written by
Raymond Wilders
Updated over a week ago
Where can I find cancelled reservations?
Find the details of reservations that have been cancelled in the List View
Written by
Jean-Marie Leufkens
Updated over a week ago
Stop accepting reservations immediately
Stop reservations coming in immediately in your entire restaurant, a specific area or during a certain timeslot
Written by
Joep van Meyel
Updated over a week ago
Guest data & emails
Exporting your data from Formitable
How to export guest data, email addresses, (un)redeemed vouchers or sold takeaway. A list of all possible exports you can run in Formitable
Written by
Jean-Marie Leufkens
Updated over a week ago
Remove guests from mailing lists manually
Guests have the right to no longer receive marketing mails from you (GDPR). You can remove someone manually from the mailing list.
Written by
Jean-Marie Leufkens
Updated over a week ago
Erasing guests' personal data
Guests have the 'right to be forgotten' and have their personal data deleted (GDPR). You can delete this data yourself.
Written by
Jean-Marie Leufkens
Updated over a week ago