Troubleshooting / FAQ

Encountering a problem? Answers to frequently asked questions

12 articles in this collection
Written by Raymond Wilders, Jean-Marie Leufkens, and Joep van Meyel

Account

Solving login problems

Unable to log into Formitable? Two ways to solve login problems immediately yourself

Written by Joep van Meyel
Updated over a week ago

Why does the widget not show up?

Don't forget to put the widget 'online' in Formitable

Written by Joep van Meyel
Updated over a week ago

Change the language of the widget

Adjust the language of the widget by changing the widget code on your website. The language is determined by the 'data-language' tag

Written by Jean-Marie Leufkens
Updated over a week ago

Remove double tickets from widget

How to remove similar or identical menus and experiences from the widget, in case you created a duplicate by accident

Written by Jean-Marie Leufkens
Updated over a week ago

My links / buttons / options are not working

If the links for your tickets, shifts, options or campaigns are not working properly, you need to adjust your website URL in Formitable

Written by Jean-Marie Leufkens
Updated over a week ago

Reservations / availability

Why is it not possible to reserve on day X at time Y?

Fix your online availability by controlling your pacing limits, shift seating limits, area limits and your restaurant settings

Written by Jean-Marie Leufkens
Updated over a week ago

Cancel multiple reservations and send messages

Cancel your reservations in one go and send a custom message to guests

Written by Raymond Wilders
Updated over a week ago

Where can I find cancelled reservations?

Find the details of reservations that have been cancelled in the List View

Written by Jean-Marie Leufkens
Updated over a week ago

Stop accepting reservations immediately

Stop reservations coming in immediately in your entire restaurant, a specific area or during a certain timeslot

Written by Joep van Meyel
Updated over a week ago

Guest data & emails

Exporting your data from Formitable

How to export guest data, email addresses, (un)redeemed vouchers or sold takeaway. A list of all possible exports you can run in Formitable

Written by Jean-Marie Leufkens
Updated over a week ago

Remove guests from mailing lists manually

Guests have the right to no longer receive marketing mails from you (GDPR). You can remove someone manually from the mailing list.

Written by Jean-Marie Leufkens
Updated over a week ago

Erasing guests' personal data

Guests have the 'right to be forgotten' and have their personal data deleted (GDPR). You can delete this data yourself.

Written by Jean-Marie Leufkens
Updated over a week ago