Of course, you want to avoid no-shows at any cost. Ask for a credit card guarantee so you'll be able to charge the card used for payment in case guests don't show up.

If you want to ask for a credit card guarantee you first have to set up Stripe.

📌 Read this article to learn how to use Stripe for online payments.

Decide per Ticket if you want to ask for a credit card guarantee

  • Go to Products > Tickets

  • Select the Ticket for which you want to ask for a credit card guarantee

  • Scroll down to "Price" and select "No-show fee"

  • Fill in a fee that you will charge per guest in case of no-show

  • Optional: switch "Show full price" on if you want to show guests an indicative price for the full menu or full package

Charge the credit card used for payments

In case of no-shows, you can now charge the card used for payment. It is possible to charge the entire group or just a part.

Charge the entire group

  • In your Overview, click on the reservation that did not show up

  • Flag the reservation as a no-show in the detailed pop-up at the right

  • Click "Flag as no-show" if you want to charge the entire group

Charge part of a group

  • In your Overview, click on the reservation that did not show up

  • Click on the Order icon (left from the gift box icon)

  • Click on "Charge card"

  • Specify how many guests did not show up

  • Click on "Charge"


What's next?

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