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Online reservations and table management
Online reservations and table management
Offer a unique guest experience and work smarter
+2
44 articles in this collection
Written by
Raymond Wilders,
Operations,
Jelita Altman
and 2 others
Working with Formitable - beginners guide for staff
How to seat guests, accept & change reservations, and all other things to know when working with Formitable on a day to day basis.
Written by
Operations
Updated over a week ago
Work in the Overview
Overview: built for fast hosting work
Smarter online table management with all reservations on a single screen. Perfect to keep track of everything and seating guests.
Written by
Operations
Updated over a week ago
Adding a new reservation in the table view
Three ways to quickly add a reservation in the table view: automatically, at a specific time or on a specific table.
Written by
Operations
Updated over a week ago
Placing walk-ins in your restaurant
How to quickly add walk-ins in your overview to keep your availability up to date
Written by
Operations
Updated over a week ago
Use Guest Profiles during service
Turn your entire team into a super host by instantly viewing all most important must-knows of every guest
Written by
Jelita Altman
Updated over a week ago
Adding an option (with optionally a payment link)
Options automatically become reservations once guests have confirmed them or paid a deposit. Here's how to create and keep track of options
Written by
Operations
Updated over a week ago
Sending messages and replies to guests
Answer messages, inform your guests, and fight no-shows with the messaging feature in Formitable
Written by
Operations
Updated over a week ago
Turning the Seated bar and Pacing limit bar on and off
How to turn on/off extra information about pacing limits and seated guests in the overview
Written by
Operations
Updated over a week ago
How to duplicate reservations
Create an exact copy of a reservation for your loyal guests or in case you cancelled a reservation by accident
Written by
Operations
Updated over a week ago
Automatically select the best ticket
Let Formitable automatically select the best ticket for a reservation for you instead of just giving suggestions
Written by
Operations
Updated over a week ago
Switch tables for reservations and solving conflicts
Easily seat guests on another table and solve issues with overlapping reservations
Written by
Kelly
Updated over a week ago
Specific colors for tickets and events
Quickly see in the overview which guests have booked which arrangement by assigning colors to different tickets
Written by
Operations
Updated over a week ago
Keyboard shortcuts in Overview
An overview of the most useful keyboard shortcuts in Formitable.
Written by
Operations
Updated over a week ago
View and adjust Guest Profiles
Add a Guest Note, create Tags and add Tags to a Guest Profile, add a birthday, and view reservation history
Written by
Jelita Altman
Updated over a week ago
Set your tables
Adding Areas and Tables
Create your own table plan
Written by
Raymond Wilders
Updated over a week ago
Priorities for tables
Prioritize the order in which the system fills your tables
Written by
Raymond Wilders
Updated over a week ago
Create Table Groups
Combine Tables and set how many extra seats the combination can accommodate
Written by
Operations
Updated over a week ago
Set your availability
Create online availability and set up Shifts step-by-step
Link Shifts to Tickets in 6 steps to make sure guests can make online reservations
Written by
Operations
Updated over a week ago
Add a Waitlist for a specific shift
Give your guests the chance to place themselves on the waitlist. They can be notified automatically about empty tables in your restaurant.
Written by
Operations
Updated over a week ago
Send a separate confirmation mail for each ticket
Easily send your guests extra information about the ticket they are booking.
Written by
Lucas Schakel
Updated over a week ago
Ask for a prepayment for reservations
Avoid no-shows and late cancellations, generate a cash flow, create event tickets with down payments, or deposits
Written by
Jelita Altman
Updated over a week ago
Ask for a reconfirmation of a reservation
Prevent no-shows and late cancellations with a reconfirmation option in your Reminder Email
Written by
Jelita Altman
Updated over a week ago
Ask for a credit card guarantee for reservations
Charge the credit card used for payment to avoid no-shows
Written by
Jelita Altman
Updated over a week ago
Hide a Shift in the Widget
By deactivating a Shift, this Shift won't be visible in the Widget and guests won't be able to make a booking for that specific Shift
Written by
Jelita Altman
Updated over a week ago
Set lunch and dinner with different arrival times
This is how you set up a lunch and dinner shift where guests come in spread out
Written by
Operations
Updated over a week ago
Set two shifts with different arrival times
This way you set two shifts and ensure that guests do not all enter at the same time
Written by
Operations
Updated over a week ago
Set two shifts with fixed arrival times
Welcome guests in an early and late shift with fixed arrival times
Written by
Operations
Updated over a week ago
Add Tickets
Offer unique experiences and promotions: create different types of reservations, for example, a High Tea, set group packages, or an event
Written by
Operations
Updated over a week ago
Booking without having to select a ticket
Within your tickets, you can always find a 'default' ticket. We explain how it works and when you can use it best
Written by
Raymond Wilders
Updated over a week ago
How to create a special event
Create a special one-time event and disable all other reservations. Perfect for holidays and special days like Christmas, New Year’s, etc.
Written by
Operations
Updated over a week ago
Squeeze: Turn tables faster using the power of online
Double your tables and fill gaps in your table planning by offering shorter reservations
Written by
Operations
Updated over a week ago
Re-open a closed day
How to "open" a day that is currently set to "closed" in the overview
Written by
Operations
Updated over a week ago
Create online availability for your outdoor dining
Tips to get the most out of your outdoor dining area
Written by
Jelita Altman
Updated over a week ago
Troubleshooting
Close restaurant for a day (or more)
Change your regular opening times for national holidays, vacation or special occasions. Close your restaurant to make it not bookable.
Written by
Operations
Updated over a week ago
Using Pacing Limits to even out peaks in service
Pacing Limits determine the maximum number of guests you want to welcome per timeslot. Smear out the peaks and close individual timeslots.
Written by
Operations
Updated over a week ago
Change the availability of shifts for each booking channel
The Channel Manager gives you full control over your availability for all booking partners. Decide where each shift is available.
Written by
Operations
Updated over a week ago
Different ways to regulate or limit the number of guests
Set a maximum number of guests that can be present at the same time, smear out the peaks or close time slots, set a maximum per shift
Written by
Jelita Altman
Updated over a week ago
Set the maximum amount of guests per area
The easiest solution to the Covid-19 restrictions of 30 guests.
Written by
Raymond Wilders
Updated over a week ago
Disable online reservations for a day
Stop accepting online reservations and inform your guests with a message in the widget
Written by
Operations
Updated over a week ago
Cancel multiple reservations and send messages
Cancel your reservations in one go and send a custom message to guests
Written by
Raymond Wilders
Updated over a week ago
Close a Shift (disable certain reservations)
Not able to run the lunch shift next week? Want to disable dinner reservations? Close a shift on a specific day so guests can not book it.
Written by
Operations
Updated over a week ago
Disable bookings in certain areas or on specific tables
Change which tables and areas can be booked online. Block areas or take tables offline to have flexibility for walk-ins and loyal customers
Written by
Operations
Updated over a week ago
Create exceptions to your daily shifts
Change the booking window or the number of guests for one day for a particular shift.
Written by
Operations
Updated over a week ago
Booking window: Allow reservations up until a certain time
Only want to accept online dinner reservations up until 5pm? Don't get surprised by last minute reservations and change your booking window
Written by
Operations
Updated over a week ago